Free delivery over $79 
RETURN POLICY
If you’re looking to return or exchange your order for whatever reason, we’re here to help!
All potential returns must first go through an internal approval process to determine if it is eligible to be returned. If approved, we offer free returns within 24 hours of receiving your purchase. You can return your product for store credit.
Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
● Discounted items are final and cannot be returned or exchanged.
● Unwanted items due to change of mind cannot be returned or exchanged.
● Returned items must have tags still on and be returned in original product packaging.
● Returned items must have no visible signs of wear or use.
● Returned items must not be damaged or contain spoilage.
● Returned items that are determined to be ineligible for return as part of our returns internal approval process.
● Due to the nature of our handmade products we advise extra consideration and care before making a purchase. Items are not eligible for return or exchange where minor imperfections are to be expected if deemed as such in our returns internal approval process.
To initiate a return, please complete the following steps:
1. Reply to your order confirmation email to request which products you would like to return.
2. Print the prepaid return shipping label that you will receive by email.
3. Send all items back to us using the label provided.
Additional Information:
● It takes 5-10 working days upon receiving the returned item for us to exchange its value for store credit.
● Shipping fees will need to be covered by the customer if the return enquiry is made 24 hours after purchase.
● Lost or damaged parcels are eligible for reimbursement in store credit after undergoing our returns and refunds internal approval process. Reimbursement is not provided if it fails our returns and refunds internal approval process.
● Contact us via info@ting.co.nz for any further enquiries.